TERMS AND CONDITIONS

  1. Date of Initial Publication: 06.10.2021

    Introduction

    The website “https://www.peskesicrete.gr/” (hereinafter “the website”) is a commercial store trading our organic products and an online service  providing the visitor with the option to book one of the experiences we offer either in our restaurant or in our organic farm. The website has been established and operated by the Greek Company titled “ΜΙΧΑΛΙΤΣΗ ΜΑΡΙΑ ΤΟΥ ΒΑΣΙΛΕΙΟΥ” whose registered office is located in the municipality of Heraklion, Tax Identification Number (VAT) is 055934579 (Heraklion Tax Office) and its registration number in the Hellenic Business Registry is 133138227000.

    You can contact the company via sending an email to [email protected], or by giving a call to the company’s helpline 2810288887 during office hours.

    The following terms and conditions will apply to any user during the duration of her/ his visit to   and up to the point of the reception of the product. By visiting   the user consents and accepts unconditionally the terms and condition without exception. Therefore, any action by the user during her/his visit in the website is considered a full acceptance of the following Terms and Conditions.

     

    1. General Terms and Conditions

    The Company withholds the right to make any changes it sees fit to the terms and conditions of   whenever it deems it necessary. In doing that, it must notify the users of any changes it made. Any modifications will be effective from the date of posting on this website. Use of the website is restricted only to people over the age of eighteen (18) years.

     

     

    1. User Registration

    The visitors of “https://www.peskesicrete.gr/”  are provided with the option to register an account using only her/his E-mail in order to proceed with the purchase of products listed on the website. It is entirely possible to navigate the website and complete a transaction without registering. In order to register the user need to provide an email address to which an email will be sent containing the automatically generated password which can be changed at any time by the user.

    By registering, a user is able to view the order status and the history of past purchases and transactions. It is also possible to view the items which she/he put in the cart in the past and make changes regarding the items and the quantity of each item. Other than that, the user has the ability to change his Account Details and personal information.

    In order to register, the user needs to provide the company with the following details which must be accurate and true:

    1. An email Address
    2. The First and Last Name
    3. A billing and Shipping Address.
    4. A telephone number

     

    The Company processes the abovementioned personal information solely for the purposes of (a) creating an account at the website (b) communicating with the user regarding past or pending orders and (c) to send advertising and promotional material on the products and services of   provided the user has opted in to such actions. The user may at any time withdraw his consent to the collection and processing of the personal data she/he has provided and request their immediate deletion or amendment. The personal data the users have provided to the company is not disclosed to any third party and are managed by the company for the aforementioned exclusive purposes.



    1. Information provided in the website

    The company is liable for the accuracy of the information provided which pertains to the identity of the company. The company is not liable for any information provided within the website and which was inserted there by mistake and withholds the right to make the necessary changes to correct such fault at any time.

     

    1. Limitation of Liability

    4.1.      The company is not liable and will not provide any compensation in case any financial loss is incurred due to a cancelation or delay of any order a user makes.

    The presentation of the products and services on the website has the character of an invitation to users to submit a contract proposal and such presentation is not in any way a commitment from the part of the  company regarding the availability of the products.

    If for any reason there is an unexpected shortage from the part of the company’s suppliers in any of the products that the user has placed an order for or if a product can only be available later than the delivery time listed in the website  or if there is a problem in relation with the products included in your request, then the Company will make every effort to contact the user  either by sending  a message to the email address declared to us, or by direct telephone contact through its representative (or via all the above ways) in order to consult with the user for any modification, correction or cancellation of the order. If it is not possible to contact the user for 7 calendar days, then her/his order will be executed for its available part and it will be canceled for the rest. In any case any modification of the user’s order will be sent again with a new message to the e-mail address that has been provided to the company.

    The shipping time may vary depending (1) on the availability of the products (2) any delay by the suppliers. Any of the aforementioned reasons will delay the shipping time from us. Delivery times are subject to delays due to delays by courier companies or force majeure, which is not our responsibility. None of the above constitute a valid reason for the user to cancel her/his order or to demand compensation. It is agreed that the company cannot be held liable for any of these reasons.

               

    1. Intellectual Property

    The overall design, texts, logos, photos and graphic design elements of the website are assets of the company and are copyrighted. Under no circumstances should the appearance and display of the content of the Site be construed as a transfer or/and assignment of a license or/and the right to use it.

     

    1. Terms of Sale, Withdrawal, Returns and Cancellation of an Order

    6.1. To make a transaction from the website you must be over 18 years of age. Guests under the age of 18 are not allowed to make transactions in the website . When you place an order, you confirm that the information you provide us is true and accurate, that you are an authorized user of the credit or debit card you used to place your order and that there is sufficient balance to cover the cost of the products.

    By sending a request for an order, you agree to receive notifications, regarding the order confirmation, handling and the status of your order. These are necessary for the correct development of your order. It is important that the user makes sure that these emails are read and not deleted throughout our transaction. It is your responsibility, in the event that you do not receive the relevant emails, to contact the company. It is agreed that the above described communication meets the legal requirements for your written information, notification, confirmation of your order, where and when the law requires it. If you wish to object or provide clarification on the content of an e-mail that you have received as above or for any other reason you may contact our Customer Service Department through the section “Contact us”.

     

    6.2. Due to the nature of some of our products, which can decay or expire soon, or which are susceptible and therefore sensitive products, it is the customer’s responsibility to observe the instructions provided on the packaging. Similarly, due to the nature of the products offered, we do not take responsibility if the products are not received by the customer on the delivery day by his own fault, that is, the first delivery attempt. The Company reserves the right to change at any time the specifications referenced in its website for any product without prior notice.

    6.3. Those users who make purchases from our online store as consumers have the right to withdraw from the purchase within 14 days of receiving the products that they order by sending (within the above deadline) the withdrawal form along with the product back to the company. Due to the nature of the products, it is not possible to return the products if the package is opened or if the customer wishes to return the product when it is 10 days or less before the “use by” or “best before” date.

    In order for the user to practice her/his right to withdraw from the order it is necessary to fill the following form:

    To: “ΜΙΧΑΛΙΤΣΗ ΜΑΡΙΑ ΤΟΥ ΒΑΣΙΛΕΙΟΥ”, registered in Heraklion in ΚΑΠΕΤΑΝ ΧΑΡΑΛΑΜΠΗ 6-8, Tax Identification Number (VAT) 055934579 (Heraklion Tax Office),  [email protected]

    I hereby inform you that I withdraw from the contract for the provision of the following goods which were ordered on …(insert date)… and were received by me on …(insert date)….

    Client Details

    Full Name:

    Address:

    Signature: ….(this field does not apply if the client sends the from via email)

    In the event one exercises the right of withdrawal, the consumer must return the products with a postal company of her/his choice and bear the cost and responsibility of the transport himself. The following shall apply to the withdrawal of products purchased from our online store:

    (a) The return of the products should take place within 14 days of the exercise of the consumer’s right of withdrawal (ie by sending the above described form to the company’s email address). The products have to be sent to the company’s office in in Heraklion in ΚΑΠΕΤΑΝ ΧΑΡΑΛΑΜΠΗ 6-8 P.C. 71202. The consumer bears the total cost of the return and assumes the risk of damage or loss of the products. The company cannot be held liable in the event that the products are lost or damaged during transit.

    1. b) In order for a refund to be accepted, the product should be unused, complete with its unopened original package, along with any documentation that accompanied the product. The company reserves the right to delay the refund until every part of the product is received. The product must also be accompanied by the retail/invoice receipt.
    2. c) When the company ensures that the above conditions are met, the consumer will be reimbursed by the company, inside a period of no more than 14 days, in cooperation with the affiliated payment service.

    6.4. In case of return of any defective products, the return is obligatory following contact with the company which assumes both the cost and the responsibility of the transit. If a product is defective it is important that the consumer informs and provides details regarding the matter to the company as soon as possible. In such an event the user will bear the initial cost of the transport of the goods which will be paid back to her/him when the company completes the testing procedures to ensure that indeed the product was defective. It is clarified that only if the product is indeed defective, the company will bear the costs of transport to its offices.

     

    1. Terms and Conditions for Expressing Interest for Visiting our Organic Farm

    7.1 Our website offers the user the option to express her/his interest for visiting Peskesi Organic Farm in Harasho, Heraklion, Crete, for an experience which lasts for 1 day (… hours). Expressing interest through our website does not translate to a making a booking or a reservation to visit our premises. Rather, the user provides the company with her/his email and/or telephone number, type of experience she/he wishes to enjoy, number of people and preferred time and date.

    7.2. Upon receiving the contact details, the company will contact the customer in the two working days following the booking. At this point, the customer needs to provide us with information relating to disabilities, pregnancy, diet or immunosuppression which a person visiting Peskesi Organic Farm might have and which may require the experience to be modified or changed.

    7.3. Access may be denied if the customer visits the premises without having received a confirmation by the company. To gain entry the customer is obliged to show her/his confirmation by us. It is important to note that we are unable to allow admittance to children of an age of 15 years or under without a full paying adult or adult member. It is important that they are supervised by an adult at all times inside the farm.

    7.4. Check in times are 2.30pm – 5.30pm. Late arrivals must be arranged direct with us so as we can adapt the experience accordingly. Departure is strictly 10.30am.

    1. Terms and Conditions for Reserving a table in Peskesi Restaurant

    8.1. Our website offers the user the option to reserve a table in Peskesi Restaurant in Heraklion Crete. The user needs to provide the company with her/his email and telephone number, number of people and selected time and date.

    8.2 Every reservation is valid for a specific date and time of arrival and for a specific number of persons. The user, after reserving a table, has the right to moderate i) name, ii) time iii) number of people and iv) the special comments that accompany the reservation. Moderating a reservation can only be done up to three hours before the time of the arrival at the restaurant. If a user wishes to modify the reservation after that point, it is necessary to call us on +302810288887 in order to discuss with us if such modifications are possible.

    8.3 In case that a) the Recipient of the reservation arrives at the restaurant after half an hour from the scheduled Time of Reservation (Late Arrival) and b) the recipient arrives at the restaurant on time but with more persons than the number stated on the reservation (Number of Persons of the Reservation) the company reserves the right to deny at its sole discretion to provide the services of the reservation, or the corresponding special offer accompanied by it.

    1. Amendment

    The Company has the right, at its absolute discretion, at any time and without notice to modify, remove or change the Terms and Conditions and / or any page of this Site.

    1. Electronic Dispute Resolution

    The company  is fully harmonized with the out-of-court settlement of domestic and cross-border disputes in relation to sales contracts prepared with each of its users / customers as described in Joint Ministerial Decision 70330/2015, which includes the arrangements for adaptation of Greek legislation in line with Directive 2013/11 / EU of the European Parliament and of the Council of 21 May 2013 on the alternative consumer dispute resolution and for the amending of the Regulation (EC) No. 2006/2004 and the directive 2009/22 / EC (EPCD Directive) and the adoption of additional national measures implementing Regulation 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online resolution of consumer disputes.

    The Electronic Dispute Resolution Platform is directly linked to the Alternative Dispute Resolution (ADR) Competent Dispute Resolution Agents, which are responsible for dealing with complaints. In Greece, the competent bodies are A) the Independent Authority “Consumer Ombudsman” and B) the Ombudsman of Banking – Investment Services.

    Guidelines for Electronic Dispute Resolution refer to the link below: https://webgate.ec.europa.eu/odr/main/?event=main.home.show.

    1. Applicable law and jurisdiction
    These terms are governed by and construed in accordance to the laws of Greece. The user agrees that any matter which might arise in relation to her/his order will be subject to the exclusive jurisdiction of the courts of Heraklion in Greece.